Written Question · S1W-23542 · Session 1
What representations it has received, or assessment it has made, of the likely utility of a Typetalk relay service in allowing deaf people …
The question
To ask the Scottish Executive what representations it has received, or assessment it has made, of the likely utility of a Typetalk relay service in allowing deaf people to access NHS 24.
The answer
Typetalk is a service run by the Royal National Institute for the Deaf in partnership with BT. It is the only national telephone service which enables deaf, deafblind, deafened, hard of hearing, and speech impaired people to communicate with hearing people anywhere in the world. The Typetalk service will allow easy access for deaf and hearing impaired individuals to the nurse consultation and health information services and will be accessed via NHS 24's national telephone number. NHS 24 will promote these services in line with the regional roll out plan. NHS 24 will work closely with all communities who will benefit from the services, including the deaf community, and will involve them in the on-going monitoring and continuous improvement of its services. This will include an assessment of the suitability and appropriateness of the Typetalk service.
In the Official Report
No contribution in the Official Report cites S1W-23542 by reference.