Written Question · S6W-44027 · Session 6
What the (a) target and (b) current average processing time is for Social Security Scotland to recognise the legal authority of a power of …
The question
To ask the Scottish Government what the (a) target and (b) current average processing time is for Social Security Scotland to recognise the legal authority of a power of attorney document when presented with it, and to permit and enable a person granted such a power of attorney to manage the Social Security Scotland benefits of the claimant in question.
The answer
Social Security Scotland does not measure the average processing time for accepting a power of attorney, and does not have a target for this.There are four types of power of attorney that may be put in place in Scotland; however, only those that confer financial powers can be used in relation to benefits administered by Social Security Scotland.When a power of attorney document is provided, and both the individual and the document are verified, this forms part of the client’s broader case handling. As this activity is undertaken as part of routine application management rather than through a separately defined or measured process, no specific performance data is collected or reported.
In the Official Report
No contribution in the Official Report cites S6W-44027 by reference.