What information it has on the patient (a) feedback and (b) complaints recorded by NHS boards regarding travel for planned care outwith a p…

NHS Health Boards are required to provide the Scottish Government with Complaints and Feedback Annual reports and complaints statistics on an annual basis, and these are published by Public Health Scotland. There are specific indicators that Boards must use when reporting their statistics, including total numbers of complaints received and closed, outcomes and timescales for completion. Complaints and Feedback Annual reports must cover, learning from complaints, complaints process experience and staff awareness and training. However, these do not include the specific themes areas requested about which complaints are made.The most recent publication, which also includes links to each Board’s Complaints and Feedback Annual reports, was in January 2025 for the reporting year 2023/24 and can be found at the following link: Annual report on NHS complaints
- 2023 to 2024
- Annual report on NHS complaints
- Publications
- Public Health Scotland.