How Social Security Scotland is embedding the Armed Forces Covenant throughout its work processes and delivery outcomes.

Social Security Scotland is committed to treating all individuals with dignity, fairness, and respect, including veterans and their families. In line with the Armed Forces Covenant, the organisation works to ensure no one from that community faces disadvantage when accessing devolved benefits.To support this, Social Security Scotland engages with veterans’ groups and other stakeholders to better understand and respond to their specific needs. This collaborative approach informs the design and delivery of services that are not only inclusive but also rooted in empathy.Inclusive practices are embedded across the organisation – from accessible application processes to staff training and frontline service delivery. The goal is to foster an environment where compassion, dignity, and fairness guide behaviour, and where clients feel heard, understood, and supported. Social Security Scotland is committed to building a culture that recognises people’s experiences and needs, and ensures every interaction reflects empathy, respect, and understanding.The organisation also actively engages with the Armed Forces community to build trust and improve accessibility and regularly reviews its procedures to uphold the values of the Covenant. The Scottish Government strongly supports the Covenant’s aims and the wider efforts across Scotland to strengthen support and integration for the Armed Forces community.