How many calls to the Scottish Ambulance Service made in the last year have been taken from sites outside of Scotland.

At times of peak demand callers may have to wait longer for their call to be answered. Because of this, the Scottish Ambulance Service utilises the Intelligent Routing Platform (IRP) where, after waiting for 180 seconds, a caller is transferred to the next available call handler at another UK ambulance service.The IRP is utilised by all other UK ambulance services.The call is then sent back through a digital gateway to the appropriate regional Scottish Ambulance Service Ambulance Control Centre, who have local knowledge, and will dispatch the most appropriate resource.Below is the number of calls between November 2023 and October 2024 that were transferred to another UK ambulance service from Scotland. It is important to note that over the last 12 months the Scottish Ambulance Service has answered 1,066,121 calls so the number of patients whose calls are answered by an ambulance service outwith Scotland is incredibly low.November 2023 – 137December
- 28January 2024
- 10February
- 6March
- 10April
- 4May
- 16June
- 13July
- 27August
- 12September
- 84October
- 183