Whether it will provide a list of IT system faults at Charge Place Scotland over the last three years, also broken down by the downtime and…

IT system faults are unplanned events of a technical nature that result in an IT system that is required to operate the public charging network becoming inoperable or unable to work as intended. Downtime is a period of time when an affected IT system is inoperable or working sub-optimally due to a fault. This does not include planned downtime, for example, as part of routine systems maintenance.IT system downtime does not necessarily mean that the charging infrastructure itself was affected or that drivers could not get the charge they needed. Most IT system faults that arise on the Charge Place Scotland network are resolved quickly and do not impact the majority of users.Total Percentage ‘IT systems’ downtime:2022: 3.5 hrs – 0.04% downtime = 99.96% uptime2023: 13 hrs – 0.15% downtime = 99.85% uptime2024: 53 hrs – 0.6% downtime = 99.4% uptimeBreakdown of ‘IT system’ faults over last 3 years:2 December 2021 Downtime: 1 hourSystems affected: Third party SIM card supplier’s system – A data centre shut down for maintenance. This caused the system to go down for 1 hour but the system defaulted to ‘any card’ mode which allowed drivers to continue using the network with minimal impact.26 January 2022 Downtime: unavailableSystems affected: Network wide outage caused by load balancing issues. Resulted in temporary communication issues between the network and the back office. Drivers still able to charge throughout this event.13 May 2022 Downtime: Unavailable, but noted that fault arose on a Friday and was fully resolved by the Monday.Systems affected: CPS website map. Status pins freezing and not updating.26 May 2022 Downtime: unavailableSystems affected: reoccurrence of map app issue noted above8 June 2022 Downtime: 1 daySystems affected: Third party SIM card supplier’s system – data centre shut down for maintenance as before (Dec 2021).1 and 2 August 2022 Downtime: Below 1 hourSystems affected : Third party data centre issue caused back office and website interruptions around 11pm. The issue originating at a data centre in London and impacted multiple customers across the whole sector, not just CPS.18 September 2022 Downtime: 4 hoursSystems affected: eConnect issue – some drivers unable to start a charge with RFID cards. However, other access methods remained available to start/stop charges, such as the mobile app, webpay and contactless pay.1 December 2022 Downtime : 2 hours 25 minutesSystems affected: network issue resulting in the loss of RFID authentication for some drivers. However, other access methods remained available to start/stop charges, such as the mobile app, webpay and contactless pay.14 December 2022 Downtime: 1 hourSystems affected: DNS Certificate not approved – affected access to web application and driver accounts. Fixed by renewing certificates.20 January 2023 Downtime: 4 hoursSystems affected: Network connectivity – Third party SIM card issue which affected multiple businesses/services not just the CPS network.18 February 2023 Downtime: 07:13 – 09:15 – 2 hoursSystems affected: Live map/website certification affecting access.Did not impact the network access in any way.14 July 2023 Downtime: 6 hours 32 minutesSystems affected: Software vulnerability resulting in the website being taken down until resolved. Network still fully functioned, no impact on driver experience.26 September 2023 Downtime: 1 hourSystems affected: Password reset for drivers on Econnect system. This resulted in high demand for access to the website. Development team placed the CPS website into ‘maintenance mode’ to allow them to investigate and implement a fix for the performance issue. No impact on charging sessions or connectivity between CPS & charge points2 March 2024 to 12 March 2024 Downtime: UnavailableSystems affected: webpage error relating to Google Maps. CPS live map not allowing a search of charge points to t