How many complaints from (a) passengers and (b) staff were received by ScotRail services between 1 and 30 June 2022, broken down by the rea…

The number of passenger complaints received by ScotRail, through their official complaints process, is set out on the table below for the period 1 and 30 June 2022. The complaints may involve incidents that occurred before 1 June 2022.
The average recorded number of complaints per period for previous years is as follows:-
2019-2020
- 1,664 complaints
2018-2019
- 2,064 complaints
The figure for 1 April to 30 April 2022 is 1,144. The figure of 1,493 complaints for June 2022 is higher than April 2022 as during May and June 2022 several services were impacted due to driver shortages and the subsequent temporary timetable that was introduced on 23 May 2022. The temporary timetable that was in place until 20 July 2022 aimed to provide the best possible service to as many passengers as possible with the available resources.
ScotRail do not record staff complaints and therefore the information is not available.
Complaint Categories
01-30 Jun 2022
Train Service Performance
343
Policy And Product
259
Staff
210
Capacity
171
Timetable
132
1st Class
113
Environment
57
Ticket Buying Facilities
28
Information Provision
23
Rail Replacement
23
Promotions
21
Station Facilities
21
Assisted Travel
18
Customer Provisions
17
Safety & Security
16
Smartcard
14
Contact Centre
11
Cycles
10
Double Debit
6
Total
1493