How many service user complaints have been brought against each NHS board, how many of those complaints were upheld, and how much was paid …

The NHS complaints procedure does not provide for financial compensation.
Public Health Scotland produce an annual statistical release with links to each NHS Board Annual Complaints and Feedback reports. All data prior to 2010 has been archived to the National Records of Scotland web archive.
The information available on service user complaints, including complaints upheld can be accessed from the following links;
Links to NHS Complaints Data
2020/21
- Annual report on NHS complaints
- 2020 to 2021
- Annual report on complaints
- Publications
- Public Health Scotland
2019/20
- Annual report on complaints
- 2019/20
- Annual report on complaints
- Publications
- Public Health Scotland
2018/19
- Quality Indicators | NHS Complaints Statistics | Health Topics | ISD Scotland
2017/18
- Quality Indicators | NHS Complaints Statistics | Health Topics | ISD Scotland
2016/17
- 2017-10-03-Complaints-Report.pdf (isdscotland.org)
2015/16
- 2016-10-04-Complaints-Report.pdf (isdscotland.org)
2014/15
- 2015-09-29-Complaints-Report.pdf (isdscotland.org)
2013/14
- 2014-11-25-complaints-Summary.pdf (isdscotland.org)
2012/13
- 2013-09-24-Complaints-Report.pdf (isdscotland.org)
2011/12
- 2012-09-25-Complaints-Summary.pdf (isdscotland.org)
2010/11
- 2011-10-25-Complaints-Report.pdf (isdscotland.org)