Written Question · S4W-27314 · Session 4
How much compensation (a) CalMac Ferries and (b) Serco NorthLink has paid to (i) passengers and (ii) freight companies since 1 July 2012 be…
The question
To ask the Scottish Government how much compensation (a) CalMac Ferries and (b) Serco NorthLink has paid to (i) passengers and (ii) freight companies since 1 July 2012 because of service disruptions, and under what circumstances claims can be made.
The answer
(a) For the period from 1 July 2012 to date a total of £305,758 compensation was paid to passengers by CalMac.
From 5 July 2012, when Serco NorthLink Ferries commenced operating the Northern Isles Ferry Services, to date a total of £6,485.58 was paid to passengers.
Since 18 December 2012 claims for compensation can be made by passengers under the provisions of the EU Passenger Rights Regulation 1177/2010. A copy of these conditions is available on the CalMac website by following the following link:
https://www.calmac.co.uk/on-board/passenger-rights
Serco NorthLink Ferries provides commitment to EU Regulation 1177/2010 in the travel insurance sub-section of the additional information section of the customer’s reservation details; this is provided as part of their booking confirmation.
(b) No compensation has been paid to freight companies by CalMac or Serco NorthLink Ferries.
From 5 July 2012, when Serco NorthLink Ferries commenced operating the Northern Isles Ferry Services, to date a total of £6,485.58 was paid to passengers.
Since 18 December 2012 claims for compensation can be made by passengers under the provisions of the EU Passenger Rights Regulation 1177/2010. A copy of these conditions is available on the CalMac website by following the following link:
https://www.calmac.co.uk/on-board/passenger-rights
Serco NorthLink Ferries provides commitment to EU Regulation 1177/2010 in the travel insurance sub-section of the additional information section of the customer’s reservation details; this is provided as part of their booking confirmation.
(b) No compensation has been paid to freight companies by CalMac or Serco NorthLink Ferries.
In the Official Report
No contribution in the Official Report cites S4W-27314 by reference.