How many complaints regarding maternity care involving (a) a singleton or (b) multiple pregnancy in Scotland (i) Healthcare Improvement Sco…

Healthcare Improvement Scotland has received one complaint regarding maternity care in the last 10 years. It was regarding a singleton pregnancy in 2014. The Scottish Government does not hold the information to answer parts (ii) and (iii). The Scottish Government cannot supply the number of complaints broken down by singleton or multiple pregnancy or by hospital, however NHS National Services Scotland has provided information on the number of complaints by NHS boards for the last 10 years.
Number of complaints1 received for Hospital and Community Health Services2 by NHS Board and

Maternity Service Area: 2004/05 to 2013/14

NHS Board Area
Number of complaints by Maternity Service Area

2004-05
2005-06
2006-07
2007-08
2008-09
2009-10
2010-11
2011-12
2012-13
2013-14

Scotland
128
148
195
177
217
209
241
219
199
199

Argyll and Clyde3
6
2

Ayrshire and Arran
11
6
6
7
2
21
16
13
14
14

Borders
2
5
3
4
1
1
-
2
2
1

Dumfries and Galloway
5
10
8
12
4
7
4
5
5
10

Fife
0
1
4
10
14
10
17
7
7
1

Forth Valley
7
11
5
2
18
19
10
4
7
16

Grampian
28
34
38
28
26
32
40
60
68
71

Greater Glasgow3
19
13

Greater Glasgow and Clyde3

20
22
49
47
70
68
33
18

Highland3
16
11
3
4
10
5
10
15
11
15

Lanarkshire
11
6
26
6
15
2
-
-
3
1

Lothian
21
39
69
56
50
46
54
41
32
31

Orkney
0
0
0
0
0
-
1
1
1
1

Shetland
0
1
0
1
0
1
1
-
3
-

Tayside
1
8
12
24
27
17
16
1
11
19

Western Isles
1
1
1
1
1
1
2
2
2
1

Source: Information Services Division (ISD Scotland) NHSScotland complaints: Data provided from NHS boards and compiled by ISD Scotland.
Data as at July 2014 and may be subject to change in future reporting.
1 In the NHS complaints procedure, a complaint is defined as 'an expression of dissatisfaction requiring a response'. Citizen's Charter Complaints Task Force. The number of complaints includes complaints still open i.e. complaints which have not yet been completed within the reporting period but excludes complaints withdrawn i.e. not taken forward, consent not received, and complaints which have been transferred to another NHS board, division, service or national support organisation.
2 Hospital and Community Health Services only (excludes complaints relating to family health services, special NHS boards and national and support organisations).
3 Argyll and Clyde: Following the dissolution of Argyll and Clyde health board in April 2006, the number of complaints for Argyll and for Clyde regions are now shown under Highland and Greater Glasgow and Clyde respectively.
‘-‘ denotes zero i.e. nil data/records.