What plans it has to review the legislation and rules regarding complaints about lawyers.

In consultation with the Scottish Legal Complaints Commission (SLCC), the Law Society of Scotland, the Faculty of Advocates, the Association of Commercial Attorneys, the Legal Defence Union, the Scottish Solicitors’ Discipline Tribunal, Citizens Advice Scotland, Which?, the Office of Fair Trading and Strathclyde University, we reviewed the process for handling complaints about solicitors’ services and in August 2014 made the following two Scottish Statutory Instruments: The Legal Profession and Legal Aid (Scotland) Act 2007 (Membership of the Scottish Legal Complaints Commission) Amendment Order 2014 and The Scottish Legal Complaints Commission (Modification of Duties and Powers) Regulations 2014. These improve the process by bringing procedural efficiencies to the SLCC, making the legislation a more efficient framework for dealing with legal complaints in Scotland.
Any further change would require primary legislation. We will keep this under review. The process for dealing with complaints regarding the conduct of lawyers is a matter for the Law Society of Scotland.