Written Question · S3W-40327 · Session 3
Further to the answer to question S3W-39548 by Keith Brown on 3 March 2011, on how many occasions ScotRail has been penalised for failing t…
The question
To ask the Scottish Executive, further to the answer to question S3W-39548 by Keith Brown on 3 March 2011, on how many occasions ScotRail has been penalised for failing to provide (a) the planned capacity on services and (b) adequate cleanliness on trains and what penalties were imposed, in each of the last five years.
The answer
ScotRail operates approximately 700,000 trains per annum. The number of occasions ScotRail has been penalised under the Performance Regimes contained in the Franchise Agreement for (a) and (b), in each of the last five years, is as follows:
(a) Number of Trains in each Financial Year Failing to Provide the Planned Capacity
Financial Year
| Number of Trains
April 2006 to March 2007
| 2,374
April 2007 to March 2008
| 1,649
April 2008 to March 2009
| 1,659
April 2009 to March 2010
| 1,539
April 2010 to date #
| 1,910
Note: # data for eleven periods only.
The penalty imposed in each of the financial years is commercially sensitive under the Franchise Agreement and cannot be provided.
(b) Train cleanliness is a Service Schedule in the Service Quality Incentive Regime (SQUIRE). ScotRail is penalised for any service schedules which falls below the benchmark. ScotRail receives a bonus payment where service schedules perform above the benchmark. ScotRail has consistently performed above the benchmark level of 96% for train cleanliness since the performance regime was expanded to cover the entire Scottish rail network in December 2006. This level of performance has resulted in zero occasions where penalties were imposed for train cleanliness since December 2006.
(a) Number of Trains in each Financial Year Failing to Provide the Planned Capacity
Financial Year
| Number of Trains
April 2006 to March 2007
| 2,374
April 2007 to March 2008
| 1,649
April 2008 to March 2009
| 1,659
April 2009 to March 2010
| 1,539
April 2010 to date #
| 1,910
Note: # data for eleven periods only.
The penalty imposed in each of the financial years is commercially sensitive under the Franchise Agreement and cannot be provided.
(b) Train cleanliness is a Service Schedule in the Service Quality Incentive Regime (SQUIRE). ScotRail is penalised for any service schedules which falls below the benchmark. ScotRail receives a bonus payment where service schedules perform above the benchmark. ScotRail has consistently performed above the benchmark level of 96% for train cleanliness since the performance regime was expanded to cover the entire Scottish rail network in December 2006. This level of performance has resulted in zero occasions where penalties were imposed for train cleanliness since December 2006.
In the Official Report
No contribution in the Official Report cites S3W-40327 by reference.