Parliament Workbench
Data: Motions & questions to 19 Nov 2026

Written Question · S3W-39811 · Session 3

What discussions it has had with the Scottish Public Services Ombudsman about complaints in relation to cancer diagnosis in each of the las…

Answered Asked by Dr Richard Simpson Lab Lodged 23 Feb 2011

The question

To ask the Scottish Executive what discussions it has had with the Scottish Public Services Ombudsman about complaints in relation to cancer diagnosis in each of the last two years.

The answer

Answered by Nicola Sturgeon on 9 Mar 2011 · 14 days after it was lodged, on time

The Scottish Public Services Ombudsman (SPSO) provides an independent and impartial service for handling complaints about public services in Scotland and no direct discussions have been held about specific complaints. Where the SPSO upholds a complaint, the complaints reviewer will issue a decision letter and follow up with the organisation to make sure that any recommendations made are carried out.
NHS boards are expected to implement the recommendations made in the ombudsman''s monthly reports and to take all necessary steps to ensure that similar circumstances do not recur.
The ombudsman''s reports and boards'' responses are considered by the Scottish Government to ensure that all necessary action and learning takes place at local and national level.
The Scottish Government fully recognises the importance of good quality care for patients in all clinical settings. Ensuring the quality of care for individual patients is the responsibility of NHS boards. There are a number of national initiatives to support NHS boards to improve the quality of care patients receive.

In the Official Report

No contribution in the Official Report cites S3W-39811 by reference.