Written Question · S3W-35676 · Session 3
How the Patient Rights Officers proposed in the Patient Rights (Scotland) Bill will (a) differ from the present complaints system and (b) b…
The question
To ask the Scottish Executive how the Patient Rights Officers proposed in the Patient Rights (Scotland) Bill will (a) differ from the present complaints system and (b) be independent of the NHS board about which a complaint is being made.
The answer
Patient Rights Officers (PROs) will deliver the functions of the Patient Advice and Support Service (PASS) set out in the Patient Rights (Scotland) Bill at provision 15(2).
The Common Services Agency (CSA) will secure the provision of the PASS, which will not be provided by either a health board, special health board or the CSA.
The PASS will operate independently of NHS boards and NHS Complaints Officers and will provide advice and support in relation to patient rights. PASS will not investigate complaints but will provide advice and support to people who want to make a complaint about the healthcare they have received. PASS will also provide advice in relation to other support services such as advocacy.
The Common Services Agency (CSA) will secure the provision of the PASS, which will not be provided by either a health board, special health board or the CSA.
The PASS will operate independently of NHS boards and NHS Complaints Officers and will provide advice and support in relation to patient rights. PASS will not investigate complaints but will provide advice and support to people who want to make a complaint about the healthcare they have received. PASS will also provide advice in relation to other support services such as advocacy.
In the Official Report
No contribution in the Official Report cites S3W-35676 by reference.