What outcomes have been achieved by the National Debtline.

National Debtline is highly effective in helping clients to resolve their debt problems and to avoid further difficulties with debt.
In their 2008 evaluation, 80% of clients reported that they were able to reach an adviser on the first attempt. 95% of clients expressed themselves as satisfied or very satisfied with National Debtline''s service (79% very satisfied), and 98% of clients said they would recommend or probably recommend the service to someone else who was experiencing difficulty with debt (85% definitely recommend). 91% of clients who set up an arrangement with their creditors said they had maintained it.
90% of clients felt that they were more knowledgeable about financial matters after receiving advice from National Debtline, and 85% of clients thought that they would be less likely to find themselves in a similar situation again.