Written Question · S3W-16146 · Session 3
How it will ensure that the complaints procedure relating to national care standards is known to all.
The question
To ask the Scottish Executive how it will ensure that the complaints procedure relating to national care standards is known to all.
The answer
The operation of its complaints procedure is an operational matter for the Care Commission.
The Care Commission is required under section 6 of the Regulation of Care (Scotland) Act 2001 (the Act) to establish a complaints procedure and to investigate complaints against care services; and to keep that procedure under review.
We have no plans to change the system for investigating complaints against care service providers.
The commission is also required under the Act to make the procedure public and make it available to anyone who requests it.
Care services are required through the national care standards to ensure that care service users know how to make a complaint or comment about the service and also ensure that users are aware of the procedure for making formal complaints directly to the commission.
The Care Commission publishes the type of complaint made against a provider and the overall outcome of its investigations on its website.
The Care Commission is required under section 6 of the Regulation of Care (Scotland) Act 2001 (the Act) to establish a complaints procedure and to investigate complaints against care services; and to keep that procedure under review.
We have no plans to change the system for investigating complaints against care service providers.
The commission is also required under the Act to make the procedure public and make it available to anyone who requests it.
Care services are required through the national care standards to ensure that care service users know how to make a complaint or comment about the service and also ensure that users are aware of the procedure for making formal complaints directly to the commission.
The Care Commission publishes the type of complaint made against a provider and the overall outcome of its investigations on its website.
In the Official Report
No contribution in the Official Report cites S3W-16146 by reference.