Written Question · S2W-21193 · Session 2
How many complaints were made against each NHS board in each year since 1997 and how many related to (a) clinical negligence, (b) waiting t…
The question
To ask the Scottish Executive how many complaints were made against each NHS board in each year since 1997 and how many related to (a) clinical negligence, (b) waiting times, (c) tidiness/repair of hospital facilities, (d) staff and (e) other matters.
The answer
Information on the issues raised in written complaints to NHSScotland is available at http://www.isdscotland.org/complaints.
Following a review of the operation of the NHS Complaints Procedure carried out with the full involvement of patients and NHS staff, a new simpler, easier to understand procedure, which provides earlier access to the independent review of the Scottish Public Services Ombudsman, was introduced on 1 April 2005.
The emphasis of the new procedure is on listening to the comments and concerns the patients as they arise and dealing with them quickly and effectively. Can I Help You?, the guidance on the new procedure, can be found at:
http://www.show.scot.nhs.uk/publications/me/complaints/docs/1guidance010405.pdf.
Following a review of the operation of the NHS Complaints Procedure carried out with the full involvement of patients and NHS staff, a new simpler, easier to understand procedure, which provides earlier access to the independent review of the Scottish Public Services Ombudsman, was introduced on 1 April 2005.
The emphasis of the new procedure is on listening to the comments and concerns the patients as they arise and dealing with them quickly and effectively. Can I Help You?, the guidance on the new procedure, can be found at:
http://www.show.scot.nhs.uk/publications/me/complaints/docs/1guidance010405.pdf.
In the Official Report
No contribution in the Official Report cites S2W-21193 by reference.