Written Question · S2W-05969 · Session 2
What responsibility it had for the distribution of the Care Commission's user guide to their complaints procedure; how many copies of the g…
The question
To ask the Scottish Executive what responsibility it had for the distribution of the Care Commission's user guide to their complaints procedure; how many copies of the guide were issued in the current year; where the guide can be accessed; how it is monitoring take-up of the guide, and what plans it has to publicise the complaints procedure and the help line.
The answer
Operation of the CareCommission’s complaints procedure is a matter for the Commission. The currentcomplaints procedure has the consent of Scottish Ministers as required by theRegulation of Care (Scotland) Act 2001.
In the Official Report
No contribution in the Official Report cites S2W-05969 by reference.