Written Question · S1W-03011 · Session 1
How many complaints have been received about the operation of housing associations in Scotland, how many of these complaints have been uphe…
The question
To ask the Scottish Executive how many complaints have been received about the operation of housing associations in Scotland, how many of these complaints have been upheld by the courts and ombudsman, and whether it will provide details of the outcome of the complaint and any subsequent case in respect of Grampian Housing Association.
The answer
The following table sets out the total number of complaints received by the Housing Association Ombudsman for Scotland in 1998-99 and how these were dealt with:-Total Complaints Received | 117
|
Outside Ombudsman's remit | 17
Withdrawn by complainant | 19
Referred back to housing association's complaints procedure | 12
Investigated and not upheld | 25
Investigated and upheld | 31
Ongoing investigation (as at 31 March 1999) | 13
Since 1 April 1999 the Ombudsman has received two complaints about Grampian Housing Association. Both of these complaints have been referred back to the association's complaints procedure.
|
Outside Ombudsman's remit | 17
Withdrawn by complainant | 19
Referred back to housing association's complaints procedure | 12
Investigated and not upheld | 25
Investigated and upheld | 31
Ongoing investigation (as at 31 March 1999) | 13
Since 1 April 1999 the Ombudsman has received two complaints about Grampian Housing Association. Both of these complaints have been referred back to the association's complaints procedure.
In the Official Report
No contribution in the Official Report cites S1W-03011 by reference.