Petition · PE01740 · Session 5
Improving the handling of complaints about public services
Signatures
0
Comments
0
Considered
3 meetings
What it asks
Calling on the Scottish Parliament to urge the Scottish Government to improve complaints handling in the following ways:
To allow the Scottish Public Services Ombudsman (SPSO) to take complaints in any format.
To require bodies under SPSO jurisdiction (BUJs) and the SPSO to permit complainants to audio-record meetings and phone calls and use this as evidence in any subsequent complaint.
To allow the Scottish Public Services Ombudsman (SPSO) to take complaints in any format.
To require bodies under SPSO jurisdiction (BUJs) and the SPSO to permit complainants to audio-record meetings and phone calls and use this as evidence in any subsequent complaint.
What the petitioner did first
We have had several meetings with Bob Doris, MSP, on these matters.
We have discussed with the Ombudsman the major difficulties some people have with preparing written complaints, form filling or telephoning.
The chairman of Accountability Scotland provided a written submission to the Local Government and Communities Committee (LGCC), in advance of its meeting with the SPSO on 23 January 2019.
ADHD Plus, along with a representative of Accountability Scotland, has also met with the Ombudsman to discuss these issues.
With regard to the audio recording of meetings, we have consulted with The Information Commissioner’s Office and the Equality Advisory and Support Service who are investigating our concerns.
We have discussed with the Ombudsman the major difficulties some people have with preparing written complaints, form filling or telephoning.
The chairman of Accountability Scotland provided a written submission to the Local Government and Communities Committee (LGCC), in advance of its meeting with the SPSO on 23 January 2019.
ADHD Plus, along with a representative of Accountability Scotland, has also met with the Ombudsman to discuss these issues.
With regard to the audio recording of meetings, we have consulted with The Information Commissioner’s Office and the Equality Advisory and Support Service who are investigating our concerns.
Where it was considered
Official Report-
19 Sep 20191 mention
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5 Mar 20201 mention
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29 Oct 20201 mention
Signatures by country
No online signatures are recorded for this petition.
Comments
No public comments.