What mechanisms exist to evaluate complaints from children about their experience in public services.

The Scottish Public Service Ombudsman (SPSO) has a statutory function in relation to complaints handling for most public bodies. If children and/or their representatives are not content with the way a public service within SPSO’s jurisdiction has dealt with their complaint they can escalate it to SPSO. When required to investigate complaints, SPSO highlight mistakes and failures in the complaints handling process and make recommendations to remedy those. SPSO also have legal powers to make a declaration of non-compliance if the public authority has failed to ensure their procedures are consistent with a model complaints handling process.With extra funding from the Scottish Government, SPSO have created child friendly complaints handling principles and child friendly complaints handling process guidance to help public bodies under their jurisdiction to implement a model complaints handling procedure in a way that upholds children’s rights under the UNCRC.The Scottish Government is also working with external stakeholders to co-develop data collection to help understand children and young people’s experiences of raising an individual rights issue to identify if and where children and young people encounter barriers and gaps in support, information, and services that they need to claim their rights.