Written Question · S6W-28534 · Session 6
What progress has been made on the eight action points in its Fairer Deliveries For All: An Action Plan.
The question
To ask the Scottish Government what progress has been made on the eight action points in its Fairer Deliveries For All: An Action Plan.
The answer
Fairer Deliveries For All: An Action Plan was launched in November 2018, with a focus on tackling unfair parcel delivery practices, and understanding the root causes of over-charging for these services.
The plan identified eight action points to be taken forward by the Scottish Government and its partners:
1. We will develop an interactive data hub to allow users to measure the fairness of delivery pricing to improve transparency and drive behaviour change.
2. We will develop the Scottish Parcel Delivery Map to understand consumer experiences and target interventions.
3. We will celebrate best practice by retailers and parcel delivery companies.
4. We will work with industry to explore how to increase the impact and reach of the Statement of Principles.
5. We will make it easier for consumers to know and exercise their rights.
6. We will improve the accuracy of postcode classification tools.
7. We will establish the Improving Consumer Outcomes Fund to explore new approaches to tackling long-standing consumer issues, including misleading and unfair delivery charges in rural and remote areas of Scotland.
8. We will shape UK Government action to further strengthen consumer protection.
In August 2020, the Scottish Government published a progress update on the eight action points, which can be found here: Fairer deliveries action plan: progress statement
- gov.scot (www.gov.scot) .
At the time of the publication, the Scottish Government launched a consultation on the creation of a new public body to tackle the causes of consumer harm in Scotland. As a result, Consumer Scotland came into existence in April 2022, impacting on the role and remit of the Scottish Government in relation to consumer issues.
Work on the Action Plan concluded in 2022 in response to the establishment of Consumer Scotland and its role considering consumer detriment in Scotland. Post and delivery services are key priorities for the organisation as set out in its work programme, which can be found here: Work Programme 2024-2025 (HTML) | Consumer Scotland . As part of this, Consumer Scotland works with UK Regulators, governments and partner organisations to ensure that the parcel delivery market is meeting the needs of current and future consumers living in Scotland.
Postal services is a reserved policy which places a limit upon actions that the Scottish Government and Consumer Scotland can take.
The plan identified eight action points to be taken forward by the Scottish Government and its partners:
1. We will develop an interactive data hub to allow users to measure the fairness of delivery pricing to improve transparency and drive behaviour change.
2. We will develop the Scottish Parcel Delivery Map to understand consumer experiences and target interventions.
3. We will celebrate best practice by retailers and parcel delivery companies.
4. We will work with industry to explore how to increase the impact and reach of the Statement of Principles.
5. We will make it easier for consumers to know and exercise their rights.
6. We will improve the accuracy of postcode classification tools.
7. We will establish the Improving Consumer Outcomes Fund to explore new approaches to tackling long-standing consumer issues, including misleading and unfair delivery charges in rural and remote areas of Scotland.
8. We will shape UK Government action to further strengthen consumer protection.
In August 2020, the Scottish Government published a progress update on the eight action points, which can be found here: Fairer deliveries action plan: progress statement
- gov.scot (www.gov.scot) .
At the time of the publication, the Scottish Government launched a consultation on the creation of a new public body to tackle the causes of consumer harm in Scotland. As a result, Consumer Scotland came into existence in April 2022, impacting on the role and remit of the Scottish Government in relation to consumer issues.
Work on the Action Plan concluded in 2022 in response to the establishment of Consumer Scotland and its role considering consumer detriment in Scotland. Post and delivery services are key priorities for the organisation as set out in its work programme, which can be found here: Work Programme 2024-2025 (HTML) | Consumer Scotland . As part of this, Consumer Scotland works with UK Regulators, governments and partner organisations to ensure that the parcel delivery market is meeting the needs of current and future consumers living in Scotland.
Postal services is a reserved policy which places a limit upon actions that the Scottish Government and Consumer Scotland can take.
In the Official Report
No contribution in the Official Report cites S6W-28534 by reference.