Written Question · S4W-21997 · Session 4
What its position is on the appeals process for complainants unhappy with initial decisions made by the Scottish Public Services Ombudsman.
The question
To ask the Scottish Government what its position is on the appeals process for complainants unhappy with initial decisions made by the Scottish Public Services Ombudsman.
The answer
The Scottish Public Services Ombudsman (SPSO) was set up as an independent body, not accountable to the Scottish Government, in order to maintain an independence from the public services which they could be investigating. Its decisions cannot be reviewed by ministers.
If a complainant is unhappy with the initial decision by the SPSO and the complainant has exhausted the SPSO’s internal complaints procedure then further redress can be sought through the court.
If a complainant is unhappy with the initial decision by the SPSO and the complainant has exhausted the SPSO’s internal complaints procedure then further redress can be sought through the court.
In the Official Report
No contribution in the Official Report cites S4W-21997 by reference.