How many NHS complaints have been referred to the Scottish Public Services Ombudsman in each year since 1999, broken down by (a) NHS board …

Answered Asked by Jackson Carlaw Con Lodged 2 Nov 2009

The question

To ask the Scottish Executive how many NHS complaints have been referred to the Scottish Public Services Ombudsman in each year since 1999, broken down by (a) NHS board and (b) outcome of referral.

The answer

Answered by Nicola Sturgeon on 13 Nov 2009 · 11 days after it was lodged, on time

The data held by the Office of the Scottish Public Services Ombudsman goes back to 2003. Since then, I am advised that 1,423 cases have been referred to the Ombudsman, broken down in the following table:
NHS Board
| Closure Year
| Report issued:
complaint fully/
partly upheld
| Report issued:
complaint not upheld
| Premature
| Out of Jurisdiction/ Discontinued/ Not pursued
| Total

Unknown
| Total
| 23
| 16
| 30
| 112
| 69

Ayrshire and Arran
| 2004
| 2
| 0
| 0
| 3
| 5

2005
| 2
| 0
| 4
| 2
| 8

2006
| 2
| 1
| 5
| 5
| 13

2007
| 8
| 1
| 0
| 6
| 15

2008
| 2
| 2
| 2
| 10
| 16

2009
| 2
| 1
| 2
| 10
| 15

Total
| 18
|

In the Official Report

No contribution in the Official Report cites S3W-28580 by reference.