Written Question · S2W-17166 · Session 2
What targets the Scottish Legal Services Ombudsman sets herself in respect of (a) responding to correspondence, (b) investigating a handlin…
The question
To ask the Scottish Executive what targets the Scottish Legal Services Ombudsman sets herself in respect of (a) responding to correspondence, (b) investigating a handling complaint and (c) producing an opinion on a handling complaint.
The answer
The ombudsman’s current targets are:
(a) To acknowledge new complaints within two working days of receipt and to answer letters about current cases within five working days of receipt.
(b) and (c) to complete 75% of Opinions within eight weeks and 95% of Opinions within 13 weeks.
Targets are set out in the Annual Reports of the Scottish Legal Services Ombudsman for 2000-01, 2001-02, 2002-03, 2003-04, copies of which are available in the Scottish Parliament Information Centre (Bib. numbers 14580, 22484, 28277, 33250) or on the ombudsman’s website at http://www.slso.org.uk/reports.html.
(a) To acknowledge new complaints within two working days of receipt and to answer letters about current cases within five working days of receipt.
(b) and (c) to complete 75% of Opinions within eight weeks and 95% of Opinions within 13 weeks.
Targets are set out in the Annual Reports of the Scottish Legal Services Ombudsman for 2000-01, 2001-02, 2002-03, 2003-04, copies of which are available in the Scottish Parliament Information Centre (Bib. numbers 14580, 22484, 28277, 33250) or on the ombudsman’s website at http://www.slso.org.uk/reports.html.
In the Official Report
No contribution in the Official Report cites S2W-17166 by reference.