Royal Mail Deteriorating Performance

The motion

That the Parliament notes with alarm the ongoing reports of deteriorating Royal Mail services in Kilwinning and other parts of Scotland; understands that residents continue to experience severe delays, irregular deliveries and instances of important correspondence apparently failing to reach intended recipients; recognises that these failures can result in missed NHS appointments, financial penalties, debt recovery action and significant distress; considers it unacceptable that residents should need to visit delivery offices to recover mail that has not been delivered to their homes; is deeply worried by concerns raised by the Communication Workers Union regarding the major restructuring of postal services currently underway and Royal Mail’s recruitment and retention crisis which has seen an average of 400 employees leaving the service each week; notes with disquiet the reported drive to compel staff to prioritise of parcel deliveries over letters; believes that Royal Mail has failed to provide the standard of service that customers are entitled to expect, and calls on the company to take urgent and effective action to address delivery failures, improve accountability and restore confidence in the postal service.

No recorded vote on this motion. Most motions are never debated, and many that are debated are agreed without a division. Vote records are published from 2011.

SNP 5 Lab 4 Reform 1 LD 1

Party shown is each supporter’s party when the motion was published.

No contribution in the Official Report cites S7M-01992 by reference.