Teleperformance at HMRC

The motion

That the Parliament notes the contractual arrangement between Teleperformance, a private company used at the HM Revenue and Customs (HMRC) call centre in Bathgate, and its employees; understands that the Teleperformance staff are paid much less than their HMRC counterparts; is concerned that paying the workers less might have a detrimental impact on the service provided; considers other terms and conditions imposed by Teleperformance to be of the utmost concern for their staff and for workers' rights more generally; understands that Teleperformance staff have no recourse to collective agreements and that their contracts state that “there are no collective agreements relevant to (your) employment and no part of any such agreement is incorporated into your contract” and that they have a contractual clause on overtime stating that employees “have to work overtime depending on the needs of the business” but that “there is no right of payment or time of in lieu for overtime worked”; considers such clauses to be particularly alarming, and calls on HMRC to halt its association with companies that it considers clearly make their profits from exploitative employment contracts.

No recorded vote on this motion. Most motions are never debated, and many that are debated are agreed without a division. Vote records are published from 2011.

Lab 9 SNP 3

Party shown is each supporter’s party when the motion was published.

No contribution in the Official Report cites S4M-03073 by reference.