Citizens Advice Direct

The motion

That the Parliament recognises the essential work of Citizens Advice Direct, now approaching its second anniversary providing a helpline of particular use to those who are unable to access their local Citizens Advice Bureaux (CABx) for a variety of reasons, such as lack of mobility, being housebound, unaffordable transport or childcare costs or because they work during traditional CAB opening hours; notes that more than 85% of client inquiries are resolved by this service in the initial contact while more complex issues are referred to the CABx or other advice services and that, to date, some 20,000 clients have had their issues resolved; further notes that Citizens Advice Direct provides advice on best practice to other organisations using helplines, and urges the Scottish government to support this service through appropriate funding.


No recorded vote on this motion. Most motions are never debated, and many that are debated are agreed without a division. Vote records are published from 2011.

SNP 2

Party shown is each supporter’s party when the motion was published.

No contribution in the Official Report cites S2M-05070 by reference.